Employee Experience: Make it Easy to Buy, Use, and Share – Friday Distraction

Employee Engagement

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(Editor’s Note: Today’s article is brought to you by our friends at Kronos, a leading provider of workforce management and human capital management cloud solutions. The Workforce Institute at Kronos released their top trends that will impact the global workforce in 2018. It’s worth checking out. Enjoy the article!)

Kronos, Employee Experience, Time Well Spent, customer experience, user experience, employee engagement

I must admit that I was a late adopter to the Lyft and/or Uber phenomena. But now that I’ve tried it a few times, I’m a fan. Primarily because it’s “easy to buy and easy to use”.

Years ago, I attended a customer service training session which made that mantra – easy to buy and easy to use – the foundation of the program. It was all about making the customer experience (yes, you guessed it) easy to buy and easy to use. We talked about reducing barriers to purchase, speeding up delivery of the product, and finding ways to educate customers about how to use the product effectively.

I remember that mantra today. When I’m frustrated with a customer experience, I find myself saying, “I’m trying to be a good customer. And I’m trainable. Tell me what I’m supposed to do.”

Today’s Time Well Spent from our friends at Kronos reminds me that the employee experience needs to be easy to buy and use as well. And in our technology driven society, it might make sense to add “easy to share”.

“Easy to buy” means having a company culture where employees feel they are welcomed, valued, and supported. It’s about employees “buying into” the organization. Oh sure, no company is perfect, but that doesn’t mean employees can’t feel like they are an integral part of the operation and a contributor to the bottom-line.

“Easy to use” refers to creating policies and procedures that help move the organization forward. It’s about only creating policies when necessary. And

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