how can I get my employees to stop socializing in front of clients?

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A reader writes:

Can you suggest a few phrases I can use to redirect my team during quieter periods of time when they all get chatting about their personal lives? I work in a veterinary office, and I’d like my team of client service representatives to be a bit more professional, especially when there are clients in the waiting room.

I answer this question — and four others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

Other questions I’m answering there today include:

  • My manager told me to take guests for dinner but not to pay for it with a corporate card
  • How can I get to know people in my new office?
  • Do I have to reply to recruiters’ emails?
  • Can I keep my current company’s name confidential on my resume?

how can I get my employees to stop socializing in front of clients? was originally published

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